Refund and Returns Policy

At ALPHASIBEL LTD, we are dedicated to providing outstanding value and high-quality products to enhance your recreational boating experience. We want every customer to be fully satisfied with their purchase. If for any reason you are not completely happy with your purchase, please review our Refund and Returns Policy below to understand the process.

1. Returns

Eligibility for Returns:

Returns are accepted within 30 days from the date of delivery.
To qualify for a return, the item must be in unused, brand-new condition, with all original tags, packaging, and manuals intact.
Products must be returned in the same condition as they were received, and they should not show any signs of use or damage.
Non-returnable Items: Custom-made, personalized products, or items that have been used, altered, or damaged are not eligible for returns.

How to Initiate a Return:

To begin the return process, please contact our customer service team at info@alphasibelltd.com or 470-679-7319 within 30 days of receiving your order.
Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect product being shipped.
Please note: Returns will not be processed without a valid RA number.

Return Shipping:

Returned items should be securely packaged to prevent damage during transit. We recommend using a trackable shipping method for returns, as ALPHASIBEL LTD is not responsible for lost or damaged return shipments.
The cost of return shipping is the responsibility of the customer unless the item is defective, incorrect, or damaged upon arrival.

2. Refunds

Refund Eligibility:

Once the returned item is received and inspected, we will notify you of the status of your refund.
Refunds will be issued for the cost of the product minus any shipping or handling fees, unless the return is due to an error on our part (e.g., faulty, defective, or incorrect items).
Refunds will be processed to the original payment method. Please allow 7-10 business days for your refund to appear in your account after the return has been processed.

Processing Time:

Refunds will be processed within 5-7 business days after the return has been inspected and approved.
Please note that shipping fees are non-refundable unless the return is due to an error on our part.

3. Exchanges

Exchanges for Damaged or Defective Products:

If your product is damaged or defective upon arrival, please contact us immediately at [Customer Service Email].
Exchanges for damaged or defective items will be processed at no additional charge, and we will arrange for a replacement to be shipped to you as soon as possible.
You will not incur any return shipping fees for damaged or defective items.

Exchanges for Size or Color:

If you wish to exchange an item for a different size, color, or model, please contact customer service within 30 days of delivery.
The item must be in unused, brand-new condition with all original packaging and tags intact.
Shipping fees for exchanges are the responsibility of the customer.
Please note that if you are exchanging for a different product, the new item may require additional payment if the value exceeds that of the original item.

4. Damaged, Faulty, or Incorrect Items

Receiving Damaged or Incorrect Products:

If your order arrives damaged, defective, or incorrect, please notify us immediately at [Customer Service Email] with clear photographs of the item and packaging.
We will arrange for a full refund or replacement of the product, including any return shipping fees.
Please do not dispose of the damaged item or packaging until instructed by our customer service team.

5. Non-Returnable Items

The following items are non-returnable under any circumstances:

Custom or personalized items that have been specifically tailored or created for you.
Used or opened items, including products that have been installed, worn, or used in any way.
Gift cards or similar non-refundable promotional items.

6. Refund or Return Process Timeline

Return Initiation: 30 days from the date of delivery.
Return Shipping: Customer responsibility, unless the product is defective or incorrect.
Return Processing: 5-7 business days upon receipt of returned item.
Refund Processing: Refund issued within 7-10 business days after approval of return.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy or need further assistance with a return, exchange, or refund, please feel free to contact us:

Customer Service Email: info@alphasibelltd.com
Phone Number: 470-679-7319
Business Hours: Monday to Friday, 9 AM – 5 PM (EST)

At ALPHASIBEL LTD, we value our customers and strive to provide the best service possible. Our Refund and Returns Policy is designed to ensure you can shop with confidence, knowing that we are here to help should you need support.